Head of People & Culture (P&C)

JOB SUMMARY
The Head of People & Culture (P&C) is a strategic and visionary leadership role responsible for
developing and executing a comprehensive human resources and culture strategy that aligns with Microfinance Bank’s mission of “Providing Value-Driven and Accessible Financial Services Through Innovation” and its core value of “People First.”

This leader will be critical in nurturing a high-performance, inclusive, and ethical work environment
across the organisation’s extensive national network (over 500 branches) to ensure it attracts,
develops, engages, and retains the talent required to drive financial inclusion and economic resilience
for Micro, Small, and Medium Enterprises (MSMEs) and low-income households.

DUTIES & RESPONSIBILITIES
Strategic People & Culture Leadership
i. Develop, articulate, and execute the bank’s People & Culture strategy, ensuring it is a direct
enabler of MfB’s overall business goals, social mission, and commitment to sustainability.

ii. Serve as a trusted advisor to the CEO and Senior Management Team on all matters related to
organizational effectiveness, workforce planning, change management, and cultural
development.

iii. Monitor, analyze, and report on key P&C metrics (e.g., turnover, engagement, training ROI) to
drive data-informed decision-making and continuous improvement.

TALENT ACQUISITION AND WORKFORCE PLANNING.
i. Design and implement a robust talent acquisition strategy to attract high-caliber professionals,
particularly for roles supporting the bank’s widespread financial inclusion and digital banking
initiatives.

ii. Develop strategic workforce and succession planning processes to ensure key positions have identified talent pipelines, mitigating operational risk in a large, multi-branch network.

iii. Oversee the effective design and consistent delivery of comprehensive onboarding and
induction programs that clearly embed the organisation mission, vision, and core values.

PERFORMANCE, LEARNING & DEVELOPMENT.
i. Champion a high-performance culture by designing and managing a fair, objective, and
transparent performance management system (including goal setting, continuous feedback,
and performance reviews).

ii. Develop and manage comprehensive learning and development strategies, with a focus on
leadership development, microfinance best practices, digital literacy, and customer-centric
skills for all staff.

iii. Ensure technical competence and continuous professional growth, particularly for staff
operating across the diverse states and digital platforms of the bank.

CULTURE, ENGAGEMENT, AND EMPLOYEE RELATIONS.
i. Actively foster a positive, inclusive, and safe work culture that reinforces the organisation’s core values: People First, Integrity, Commitment to Sustainability, Excellence, Passion & Commitment,
Enterprise & Teamwork and Fun & Excitement.

ii. Design and lead employee engagement initiatives, including regular internal communications,
surveys, and recognition programs to enhance staff morale and job satisfaction across all
branches.

iii. Effectively manage complex employee relations issues, grievances, and disciplinary matters,
ensuring fairness, consistency, and compliance with Nigerian labor laws.

COMPENSATION, BENEFITS, AND HR ADMINISTRATION.
i. Develop and administer a competitive and equitable total rewards strategy (compensation,
benefits, and incentives) that is regularly benchmarked to attract and retain top talent in the
financial sector.

ii. Ensure meticulous maintenance of all employee records and HR data, leveraging the HR
Information System (HRIS) to improve efficiency and accuracy.

iii. Guarantee continuous compliance with all relevant labour laws, CBN regulations, and the
bank’s internal policies, including those related to Environmental, Social, and Governance
(ESG) principles.
iv. Other duties as assigned by the Management.

EDUCATION AND EXPERIENCE

A Bachelor’s degree in Human Resources Management, Business Administration, Psychology, or a related field. A Master’s degree (e.g., MBA, MSc in HR/Management) and/or a relevant professional HR certification (e.g., CIPM, SHRM-SCP, SPHRi) is highly desirable.

Minimum of 10 years of progressive Human Resources experience, with at least 5 years in a senior leadership role (Head of HR/P&C, Director level) within the Microfinance or Financial Services sector in Nigeria.

KNOWLEDGE/ SKILLS/COMPETENCIES
• Proven track record in developing and executing HR strategies across a large, decentralized, and multi-branch network.
• Demonstrable experience in driving significant cultural transformation and change management initiatives.
• Strong understanding of Nigerian labour law and regulatory requirements for the financial industry.
• Strategic Leadership: Ability to translate business strategy into a human capital agenda.
• People Management: Exceptional leadership, coaching, and mentoring skills for developing a high-performing P&C team.
• Communication: Excellent written and verbal communication, negotiation, and presentation skills.
• Cultural Competence: Proven ability to manage and engage a diverse workforce across multiple geographical locations.
• Technology Fluency: Proficient in the use of HR Information Systems (HRIS) and data analytics for
reporting.
• Integrity: High level of professionalism and adherence to ethical standards, reflecting the organization’s core value of Integrity.

REPORTING RELATIONSHIP
• Supervisor: Head Corporate Services Division
• Supervisee: Unit Heads in People & Culture Department.

RELATIONSHIP WITH STAKEHOLDERS
Internal: All Staff of the bank, Departmental Heads /Line Managers, and Senior Management,
Internal Audit/Risk Management and Compliance.
External: Regulatory Bodies: Central Bank of Nigeria (CBN), PenCom, NHIS, etc., External
Counsel/Legal Advisors, Recruitment Agencies/Headhunters, Training & Development
Providers/Consultants, Compensation & Benefits Consultants/Survey Providers, etc.