HEAD OF DEPARTMENT, BUSINESS PROCESS MANAGEMENT (BPM)

DEPARTMENT:           BUSINESS PROCESS MANAGEMENT (BPM)  

UNIT:                           N/A

The Head of Business Process Management (BPM) is responsible for designing, optimizing, and overseeing the bank’s business processes to improve operational efficiency, service delivery, and compliance. This role ensures that processes are aligned with business objectives, regulatory requirements, and industry best practices, driving continuous improvement and innovation.

1.       Develop and implement the bank’s business process management framework, ensuring alignment with strategic goals.

2.      Identify, analyze, and optimize core banking processes to improve efficiency and customer experience.

3.      Lead process automation initiatives and digital transformation efforts to enhance operational effectiveness.

4.      Collaborate with various departments to streamline workflows and eliminate bottlenecks.

5.      Monitor process performance using key metrics and recommend improvements based on data insights.

6.      Ensure compliance with regulatory and internal control requirements in all business processes.

7.      Conduct process training and capacity-building sessions for employees to ensure adherence to best practices.

8.      Lead change management initiatives related to process redesign and technology adoption.

1.  Reduction in process inefficiencies and turnaround times.
2. Successful implementation of process automation initiatives.
3. Compliance with internal controls and regulatory requirements.
4. Improvement in customer service delivery and operational excellence.
5. Employee adoption and adherence to new processes and policies.

·         Education: Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master’s preferred).

·         Membership in relevant professional bodies such as the Chartered Institute of Bankers of Nigeria (CIBN) is an advantage.

·         Certifications in business process management, Lean Six Sigma, or process automation (e.g., CBPP, Lean Six Sigma, BPMN, Agile, ITIL) are preferred

·         Experience:  7+ years of experience in MIS, data management, business intelligence, or IT roles within the financial sector.

•  Strong understanding of business process modelling, reengineering, and automation.
• Proficiency in process mapping tools such as BPMN, Visio, or other workflow management platforms.
• Ability to analyse complex processes and recommend strategic improvements.

§   Strong stakeholder engagement and change management skills.

§  Excellent problem-solving, decision-making, and project management abilities.

·         Supervisor:  Executive Director, Business Support Division

·         Supervisee:    All Business Process Management (BPM) Department Staff

Internal:  All internal application users

External:  All external application users