HEAD OF DEPARTMENT, BUSINESS PROCESS MANAGEMENT (BPM)

Job Objective

Our client, a Microfinance Bank is seeking a dynamic and experienced Head of Department, Business Process Management to lead and drive the bank’s business process management initiatives. The ideal candidate will be a strategic thinker with a proven track record in process improvement, automation, and technology implementation.

Duties and Responsibilities:

Process Analysis and Improvement:

• Identify, analyze, and evaluate current business processes to identify inefficiencies and opportunities for optimization.
• Develop and implement process improvement strategies, including process reengineering, automation, and streamlining.
• Measure and track process performance metrics to assess effectiveness and identify areas for improvement.

BPM Framework and Methodology:

• Establish and maintain a robust BPM framework and methodology, aligned with industry best practices.
• Develop and implement BPM tools, templates, and standards to ensure consistency and efficiency.
• Provide training and guidance to staff on BPM principles and methodologies.

Technology Implementation:

• Evaluate and select appropriate BPM technologies and tools to support process improvement and automation.
• Oversee the implementation and integration of BPM systems and solutions.
• Ensure effective utilization of BPM technology to drive efficiency and productivity.

Team Management:

• Lead and manage a team of BPM professionals, providing guidance, mentorship, and development opportunities.
• Foster a collaborative and high-performance work environment.
• Recruit, hire, and train qualified BPM staff.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders across the organization.
• Communicate effectively with stakeholders to ensure alignment and support for BPM initiatives.
• Address stakeholder concerns and resolve conflicts.

Continuous Improvement:

• Promote a culture of continuous improvement and innovation within the organization.
• Stay updated on industry trends and best practices in BPM.
• Identify and implement new BPM initiatives to drive organizational performance.

Job Requirements:

1. Bachelor’s degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
2. A Master’s degree in Business Administration or a related field is preferred.
3. Minimum of 5 years of experience in business process management, with a proven track record of successful process improvement initiatives.
4. Strong understanding of BPM methodologies and tools, such as Six Sigma, Lean, and BPM software.
5. Experience leading and managing teams.
6. Excellent analytical and problem-solving skills.
7. Strong communication and interpersonal skills.
8. Ability to work independently and as part of a team.

How To Apply

Interested and qualified candidates should send their CVs to [email protected] using the job title as the subject of the application OR click: https://bit.ly/4dGRBLp