CALL CENTRE AGENT

Job Expired

Job Objective/Summary:

Responding to customer questions, and complaints and troubleshooting problems with services or products. Ensuring agents’ complicity with all call centre objectives, performance standards, and policies.

Duties and Responsibilities:

  • Ensure clients (corporate customers, retail customers, distribution partners and providers) have a seamless encounter with using our service.
  • Obtain client information by supervising telephone calls; interviewing clients; and verifying information.
  • Respond to all Enrolee and Provider inquiries and handle any complaints.
  • Provide information about company products and services.
  • Receive and handle customer complaints.
  • Seek resolution of customer queries.
  • Take telephone calls on behalf of the organization to fulfil customer requirements.
  • Have the most up-to-date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
  • Maintain communication equipment by reporting any faults promptly.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Develop tactics to deepen relationships with clients through regular interactions.

Job Requirements:

  1. A first degree or its equivalent – BA/BSc/HND.
  2. A nurse or health professional-related field would be an added advantage.
  3. 2-3 years of relevant work experience.

How To Apply

Interested and qualified candidates should send their CVs to [email protected] using the job title as the subject of the application.

More Information

  • This job has expired!
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